You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. 

The product must be in original packaging and in possession of all original labels. You are required to return unwanted orders at your own cost. The customer is requested to provide information about the name and invoice number. All refunds will be dealt with within 3- 5 working days upon receiving your returned orders. Any items returned in a non-sellable condition will not be refunded.

How to return:

    1. Write an e-mail to and request a 'return slip'
    2. Print the sent return slip
    3. Full out the return slip and mark the reason for the return 
    4. Attach the return slip on the outside of your parcel next to the shipping label
    5. Send the parcel to:


Marsvej 7
, 7430 Ikast


"Lollys Return"

Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcelshop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer. Refunds will be credited to your original method of payment. 


We are unable to exchange items bought online. If you would like alternative items, then please place a new order and we will refund the item/s returned once we have received them.